Return Process

We hope you are satisfied with your purchase. If for any reason you need to return a product, please follow the process outlined below:

1. Return Conditions

• The product must be returned within 30 days of receipt.
• The product must be in unused condition and returned in its original packaging.
• All original accessories, tags, and manuals must be included with the returned item.

2. Return Request

• Please contact our customer service team to request a return:
  Email: server@metalpuzzle.net
• When submitting a return request, please provide the following information:
  • Order number
  • Reason for return
  • Photos of the product (if there is a quality issue)

3. Return Confirmation

• Our customer service team will review your return request within 1-2 business days.
• Once the return is approved, we will provide you with the return address and return instructions.

4. Return Shipment

• Please ship the product back to the provided return address using a shipping service of your choice.
• Return shipping costs are the responsibility of the buyer, unless there is a quality issue or the wrong item was shipped.

5. Refund Process

• After receiving and inspecting the returned item, we will process the refund within 7 business days.
• The refund will be issued to the original payment method, and the time to reflect may vary depending on your payment provider.

6. Important Notes

• Please ensure the product is properly packaged to avoid damage during shipping.
• Items that are not returned in original condition, show signs of use, or have incomplete packaging may result in a reduced refund amount.

If you have any questions regarding the return process, feel free to contact our customer service team.

Contact Us

• Email: server@metalpuzzle.net

We are here to assist you!